Although end user representatives are heavily involved throughout the project, they and their peers should receive focused, timely, and effective training. Our methodology recognizes these needs in our training toolkit. User and technical documentation and procedures are developed or customized during this phase of the project.

The major activities and tools for this phase include:
  • Finalize training strategy and classroom environment
  • Develop/customize user and technical documentation
  • Develop/customize training materials and exercises
  • Conduct training