The IntelligentSatisfaction Guarantee is for each portion phase of a project plan and good for ninety-days (90) after each portion phase completion of the project. The Satisfaction Guarantee includes all services provided by our consulting team.
The IntelligentSatisfaction Guarantee excludes:
- Services by other companies
- Client system changes without our written consent
- Cognos Finance Corporate Services
- Situations beyond our control (i.e. Acts of Nature, War or Corporate solvency)
- Hardware defects
If the preceding Project Proposal does not achieve a satisfactory resolution within ninety-days (90), a full refund of our consulting fees for that portion of the project will be refunded. This is not to include Consultants' Travel and Lodging Expenses.