It can be very costly to keep a team of experienced people on staff to help with issues that come up after an implementation. With our proven staff of consultants we can test and implements upgrades and add-ons remotely, this happens easily and seamlessly. We will know your staff and systems needs, allowing for clean patches and upgrades in short order with guaranteed success. Activities include:
- Software release upgrades
- Finalize the reporting and analysis approach and design reports
- Enhancements and add-on functionality projects
Problem resolution instructions, if necessary, will be provided by phone to the appropriate administrator and/or via remote access to the Cognos Finance Server. Problem resolution will not be provided on-site.