Information Delivery is the process of making information readily (and cost-effectively) available to any authorized person to whom it is relevant. Without effective information delivery, knowledge is often limited to small pockets of empowered individuals, each of who has access to limited sub-sets of the organization's information assets.
For example, many organizations have implemented, or are implementing, business intelligence solutions that massively simplify and improve their ability to access, analyze and understand the mountains of raw data collected by their operational computer systems every day. Too many of these organizations, however, stop short of really exploiting this new knowledge because they restrict access to the information to a hand-full of managers and knowledge workers. Equally, in far too many organizations, valuable information is locked within documents that are effectively lost to the vast majority of the organization.